Returns Policy

Need to Return Your Item? No Problem!

  1. You can return your parcel by sending any unwanted items to 16 Woodcroft Walk, Bridge of Don, Aberdeen, AB22 8DS

  2. We advise to use some form of tracking or keep a proof of postage, Returns are your responsibility until we receive them back.

  3. Please return your items within 14 days of delivery for a refund.  

  4. We unfortunately cannot offer an exchange on the item you wish to return.

  5. Please take care when trying on your new purchase, as items marked with make up, fake tan, etc will not be eligible for a refund.  All items must be returned in the condition they were received, including any tags.

  6. Please complete the details on your returns slip enclosed inside your parcel.  If you have misplaced your return slip please enclose a note with your name, address, telephone number and a description of the items your are returning.

Faulty Item

We are sorry you have received an item that is faulty, please email sales@boutiquelounge.co.uk with an image & description of the fault, your name, address and telephone number and we will contact you within 24 hours.